Visier incident

We are currently experiencing interruptions to some Visier services.

Critical Resolved View vendor source →

Visier experienced a critical incident on September 25, 2024 affecting US (au) and US (au) and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 10:51 PM UTC
Resolved
Sep 25, 2024, 11:55 PM UTC
Duration
1h 4m
Detected by Pingoru
Sep 25, 2024, 10:51 PM UTC

Affected components

US (au)US (au)US (au)Europe (ae)Europe (ae)Canada (ac)Canada (ac)Canada (AC)Asia-Pacific (ap)Asia-Pacific (ap)

Update timeline

  1. identified Sep 25, 2024, 11:14 PM UTC

    Please note that some customers may be experiencing an interruption to their Visier services. We are actively working on resuming all services back to normal. We apologize for any inconvenience this may have caused. We thank you for your patience.

  2. identified Sep 25, 2024, 11:27 PM UTC

    We have identified the problem, and our team is rolling out the solution.

  3. monitoring Sep 25, 2024, 11:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2024, 11:55 PM UTC

    This incident has been resolved.