Visier incident

We are currently experiencing interruptions to some Visier services.

Major Resolved View vendor source →

Visier experienced a major incident on January 21, 2025 affecting US (au) and US (au) and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 11:40 PM UTC
Resolved
Jan 22, 2025, 01:02 AM UTC
Duration
1h 21m
Detected by Pingoru
Jan 21, 2025, 11:40 PM UTC

Affected components

US (au)US (au)Canada (ac)Canada (AC)

Update timeline

  1. investigating Jan 21, 2025, 11:54 PM UTC

    Please note that some customers deployed in the US and CA datacentres may be experiencing an interruption to their Visier services. The interruption impacts Visier People, Data API calls and some functionality in Smart Compensation. We are actively working on resuming all services back to normal. We apologize for any inconvenience this may have caused. Thank you for your patience.

  2. monitoring Jan 22, 2025, 12:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2025, 01:02 AM UTC

    This incident has been resolved.