Visier incident

We are currently experiencing an issue with some calculations in US.

Minor Resolved View vendor source →

Visier experienced a minor incident on January 24, 2025 affecting US (au), lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2025, 06:15 PM UTC
Resolved
Jan 24, 2025, 08:46 PM UTC
Duration
2h 30m
Detected by Pingoru
Jan 24, 2025, 06:15 PM UTC

Affected components

US (au)

Update timeline

  1. investigating Jan 24, 2025, 07:31 PM UTC

    Please note that some customers (hosted in our US datacentre) may be experiencing an issue with some charts and analyses in Visier People. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. Thank you for your patience.

  2. monitoring Jan 24, 2025, 08:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 24, 2025, 08:46 PM UTC

    This incident has been resolved.