Visier incident

We are currently experiencing an issue with SmartComensation in Europe.

Minor Resolved View vendor source →

Visier experienced a minor incident on January 30, 2025 affecting Europe (ae), lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 04:45 AM UTC
Resolved
Jan 30, 2025, 07:24 AM UTC
Duration
2h 39m
Detected by Pingoru
Jan 30, 2025, 04:45 AM UTC

Affected components

Europe (ae)

Update timeline

  1. investigating Jan 30, 2025, 06:45 AM UTC

    Please note that some users may currently be experiencing issues when logging in to SmartCompensation for customers deployed in Europe. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. We thank you for your patience.

  2. investigating Jan 30, 2025, 06:47 AM UTC

    If you are experiencing a blank page after attempting to log-in to SmartCompensation please retry the log-in process to access the application.

  3. identified Jan 30, 2025, 07:14 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 30, 2025, 07:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 30, 2025, 07:24 AM UTC

    This incident has been resolved.