Visier incident

We are currently experiencing an issue accessing previous Pay Cycles in Smart Compensation.

Notice Resolved View vendor source →

Visier experienced a notice incident on March 13, 2025 affecting US (au) and Europe (ae), lasting 14h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2025, 02:05 AM UTC
Resolved
Mar 13, 2025, 04:18 PM UTC
Duration
14h 13m
Detected by Pingoru
Mar 13, 2025, 02:05 AM UTC

Affected components

US (au)Europe (ae)

Update timeline

  1. identified Mar 13, 2025, 02:05 PM UTC

    Please note that some customers may be experiencing issues accessing previous Pay Cycles in Smart Compensation. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. Thank you for your patience.

  2. monitoring Mar 13, 2025, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2025, 04:18 PM UTC

    The incident has been resolved, thank you for your patience.