Visier incident

We are currently experiencing an issue with some data hierarchies in Visier People.

Notice Resolved View vendor source →

Visier experienced a notice incident on April 4, 2025 affecting US (au) and Europe (ae) and 1 more component, lasting 11h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 10:00 AM UTC
Resolved
Apr 04, 2025, 09:49 PM UTC
Duration
11h 49m
Detected by Pingoru
Apr 04, 2025, 10:00 AM UTC

Affected components

US (au)Europe (ae)Canada (ac)Asia-Pacific (ap)

Update timeline

  1. identified Apr 04, 2025, 03:00 PM UTC

    Please note that selected customers may be experiencing an issue accessing data when exploring Parent-Child dimensions via the Organizational hierarchy in Visier People. We are actively working on resolving the issue. We apologize for any inconvenience this may have caused. We appreciate your patience.

  2. monitoring Apr 04, 2025, 03:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 05, 2025, 01:10 AM UTC

    This incident has been resolved.