Vindicia Outage History
Vindicia is up right nowPingoru has recorded 49 incidents for Vindicia: 5 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 2 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 512 (0%) |
Incidents, newest first
Notice August 28, 2026 Production: Portal 2.0 Retain Analytics Dashboard unavailable 1h 11m Portal, Retain
Started Aug 28, 2026, 03:44 PM UTC· resolved Aug 28, 2026, 04:56 PM UTC
- investigating Aug 28, 2026, 03:44 PM UTC
Portal 2.0 Retain Analytics Dashboard is currently unavailable. Our Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- investigating Aug 28, 2026, 03:46 PM UTC
We are continuing to investigate this issue.
- resolved Aug 28, 2026, 04:56 PM UTC
This incident has been resolved.
Minor July 24, 2026 PRODUCTION: Possible Degradation in Vindicia services due to AWS issues 37m API, Portal, Production, Staging and 1 more
Started Jul 24, 2026, 12:31 PM UTC· resolved Jul 24, 2026, 01:09 PM UTC
- investigating Jul 24, 2026, 12:31 PM UTC
Amazon AWS is experiencing degradation in service and partial outages. This may attribute to some errors or degradation in service on the Vindicia platform on both Staging and Production environments. We will continue to closely monitor the system for any issues.
- resolved Jul 24, 2026, 01:09 PM UTC
This incident has been resolved.
Minor April 7, 2026 Staging | Portal 1.0 and 2.0 login issue 2h 1m Portal, Staging
Started Apr 07, 2026, 07:01 AM UTC· resolved Apr 07, 2026, 09:03 AM UTC
- investigating Apr 07, 2026, 07:01 AM UTC
SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties. Our team is investigating this issue with high priority and will share updates as more information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- resolved Apr 07, 2026, 09:03 AM UTC
The issue has been resolved now.
Notice January 15, 2026 Production | Database degradation 5h 22m Production
Started Jan 15, 2026, 12:11 AM UTC· resolved Jan 15, 2026, 05:33 AM UTC
- investigating Jan 15, 2026, 12:11 AM UTC
Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]
- monitoring Jan 15, 2026, 01:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 05:33 AM UTC
The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.
Minor December 13, 2025 Production | Reports 2.0 is currently stuck in a queued status. 40m Data Platform
Started Dec 13, 2025, 10:04 AM UTC· resolved Dec 13, 2025, 10:44 AM UTC
- investigating Dec 13, 2025, 10:04 AM UTC
Due to a technical issue, Production Reports 2.0 are currently stuck in a Queued status. Vindicia engineers are actively working to resolve the problem and will keep you informed of any updates. Users can generate reports from Portal 1.0. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- resolved Dec 13, 2025, 10:44 AM UTC
The issue that was causing reports to queue has been successfully resolved, and the incident has now been closed.
Minor September 16, 2025 Production - Portal 2.0 Analytics Dashboard unavailable, Tuesday, September 16th, 2025 10h 5m Portal
Started Sep 16, 2025, 07:03 PM UTC· resolved Sep 17, 2025, 05:08 AM UTC
- identified Sep 16, 2025, 07:03 PM UTC
Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- monitoring Sep 16, 2025, 11:51 PM UTC
A fix has been implemented and we will monitor for any issues.
- resolved Sep 17, 2025, 05:08 AM UTC
This incident has been resolved.
Minor September 10, 2025 Production: Degradation in Portal Performance Wednesday, September 10th, 2025 1h 5m Portal
Started Sep 10, 2025, 07:45 PM UTC· resolved Sep 10, 2025, 08:51 PM UTC
- identified Sep 10, 2025, 07:45 PM UTC
Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- resolved Sep 10, 2025, 08:51 PM UTC
We are pleased to inform you that this incident has been resolved and portal is now fully operational.
Notice August 8, 2025 Production: Email OTP Delivery Failure – Vindicia Portal 2 44m Portal
Started Aug 08, 2025, 10:36 AM UTC· resolved Aug 08, 2025, 11:21 AM UTC
- investigating Aug 08, 2025, 10:36 AM UTC
We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- resolved Aug 08, 2025, 11:21 AM UTC
This incident has been resolved.
Notice March 18, 2025 Batch Billing Processing Delays - Tuesday, March 18th, 2025 1d 1h
Started Mar 18, 2025, 10:23 PM UTC· resolved Mar 19, 2025, 11:53 PM UTC
- investigating Mar 18, 2025, 10:23 PM UTC
We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- investigating Mar 18, 2025, 10:43 PM UTC
We are continuing to investigate this issue.
- identified Mar 19, 2025, 06:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 19, 2025, 07:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 19, 2025, 11:53 PM UTC
We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.
Notice March 2, 2025 Batch Billing Processing Delays - Sunday, March 2nd, 2025 4h 16m
Started Mar 02, 2025, 08:04 PM UTC· resolved Mar 03, 2025, 12:20 AM UTC
- identified Mar 02, 2025, 08:04 PM UTC
We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- resolved Mar 03, 2025, 12:20 AM UTC
We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.
Minor December 12, 2024 Production - Retain Portal Search Performance Degradation, December 12 2024 3d 19h Portal, Production, Retain
Started Dec 12, 2024, 07:54 PM UTC· resolved Dec 16, 2024, 03:37 PM UTC
- investigating Dec 12, 2024, 07:54 PM UTC
Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].
- investigating Dec 12, 2024, 09:36 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 13, 2024, 01:09 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Dec 13, 2024, 03:24 PM UTC
We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.
- identified Dec 13, 2024, 09:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 16, 2024, 03:37 PM UTC
This incident has been resolved.
Minor December 9, 2024 Production : Portal 2.0 performance degradation 4h 38m Portal, Production
Started Dec 09, 2024, 11:02 AM UTC· resolved Dec 09, 2024, 03:40 PM UTC
- investigating Dec 09, 2024, 11:02 AM UTC
The Portal 2.0 is currently unavailable for the production environment. Vindicia is currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]
- investigating Dec 09, 2024, 03:38 PM UTC
We are continuing to investigate this issue.
- resolved Dec 09, 2024, 03:40 PM UTC
The issue has been resolved now, and Portal is also available.
Major November 19, 2024 Production : Portal 2.0 dashboard unavailable 42m Portal, Retain
Started Nov 19, 2024, 12:54 PM UTC· resolved Nov 19, 2024, 01:36 PM UTC
- investigating Nov 19, 2024, 12:54 PM UTC
The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact [email protected].
- monitoring Nov 19, 2024, 01:00 PM UTC
The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.
- resolved Nov 19, 2024, 01:36 PM UTC
We have completed the monitoring, and the Portal 2.0 dashboard is now operational.