Shops not available
Affected: Vilkas Suite Shops
Vilkas Outage History
Vilkas is up right nowVilkas had 9 outages in the last 2 years totaling 18h 1m of downtime — averaging 0.4 incidents per month.
There were 9 Vilkas outages since August 27, 2024 totaling 18h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
Vilkas Now shops outage
Affected: Vilkas Now Shops
Timeline · 6 updates
- investigating Sep 25, 2025, 10:59 AM UTC
Our datacenter provider is currently experiencing network issues affecting Vilkas Now shops. Their team is actively working on a fix, and we will share updates as soon as more information is available.
- monitoring Sep 25, 2025, 11:52 AM UTC
The network issues at our datacenter have been resolved. Vilkas Now shops are operating normally, and we are monitoring the situation to ensure stability.
- monitoring Sep 25, 2025, 12:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 25, 2025, 12:21 PM UTC
We experienced a hardware failure (power supply) at our datacenter, which escalated into a wider service disruption. Most Vilkas systems have been back online since approximately 13:24 CET, but we are still seeing issues with email/SMTP servers. Our provider is continuing work on full recovery.
- monitoring Sep 25, 2025, 12:28 PM UTC
Email services have now been restored. All Vilkas systems are operating normally, and we will continue to monitor to ensure stability.
- resolved Sep 25, 2025, 12:57 PM UTC
All services are now fully operational. Thank you for your patience while we worked to restore normal operations.
Intermittant connectivity issues
Affected: Vilkas Suite ShopsVilkas Enterprise ShopsVilkas Apothecary Shops
Timeline · 3 updates
- identified Sep 10, 2025, 05:34 PM UTC
We have identified an issue that affects some of our shops. One of our loadbalancer nodes is experiencing network connectivity problems and that causes some of the connections to fail. We are working on resolving the network issues with our datacenter.
- monitoring Sep 10, 2025, 06:01 PM UTC
The loadbalancer node network issue has now been resolved. Monitoring for a bit.
- resolved Sep 10, 2025, 06:11 PM UTC
This incident has been resolved.
A problem has been detected.
Affected: Vilkas Suite Shops
Timeline · 4 updates
- investigating Apr 10, 2025, 05:30 AM UTC
We are investigating intermittent connectivity issue.
- monitoring Apr 10, 2025, 05:38 AM UTC
Looks like it was just fluke in the network. We will continue monitoring.
- monitoring Apr 10, 2025, 11:28 AM UTC
Servers are a bit overloaded because of huge amount of scraping traffic from china.
- resolved Apr 10, 2025, 04:29 PM UTC
Looks like we have managed to block enough of the scraping traffic (for now)
Problem with shops
Affected: Vilkas Suite Shops
Timeline · 4 updates
- investigating Jan 14, 2025, 09:58 PM UTC
We are currently investigating this issue.
- identified Jan 14, 2025, 10:08 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 14, 2025, 10:15 PM UTC
There is an intermittant network connectivity issue in the datacenter affecting some of our hosts. This connectivity problem causes "heavy traffic" messages on pageloads. The datacenter is working on the issue.
- resolved Jan 14, 2025, 10:34 PM UTC
The network issues should now be resolved by the datacenter.
Partial degraded service
Affected: Vilkas Suite Shops
Timeline · 4 updates
- investigating Nov 27, 2024, 11:50 AM UTC
We are currently investigating partially degraded service on Vilkas Suite shops.
- identified Nov 27, 2024, 12:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 27, 2024, 12:07 PM UTC
Service has been restored, performance might be affected for a while
- resolved Nov 27, 2024, 12:10 PM UTC
This incident has been resolved.
Updated Suite shops to ePages version 7.97.0
Affected: Vilkas Suite ShopsVilkas Enterprise ShopsVilkas Apothecary Shops
Timeline · 1 update
- resolved Sep 10, 2024, 07:03 AM UTC
Updated Suite shops to ePages version 7.97.0. This was installed in the background and not cause any major downtime to the shops. Release Notes - Fixed an issue where new Belgian VAT IDs did not get through VAT ID validation
Installed latest patches to Suite shops
Affected: Vilkas Suite ShopsVilkas Enterprise ShopsVilkas Apothecary Shops
Timeline · 1 update
- resolved Sep 10, 2024, 07:01 AM UTC
Installed latest patches to Suite Shops. These were installed in the background and dit not cause any major downtime to the shops. Release Notes Shipit - Fixed an issue where there was an error if delivery order document had product data of a product that had been deleted from the shop. MobilePay - Set "Order creation occurs: after payment" as default - Fixed an issue where the order paid with MobilePay did not get paid status. - In addition to the hover text, added a stationary text about the payment not being activated yet to the order list view. - Improved error message for a phone number not filled in correctly
Upgraded Now shops to ePages version 7.97.0
Affected: Vilkas Now Shops
Timeline · 1 update
- resolved Aug 27, 2024, 06:00 AM UTC
Upgraded Now shops to ePages version 7.97.0. This was installed in the background and not cause any downtime to the shops. Release notes - Fixed an issue with Google Analytics bug when product quantity was a decimal - Implemented Product Reviews section in marketing menu & Rate Compass page - GSS - Ads SDK upgrade v17 Additionally, the user interface was updated to version 3.23: Release Notes - Updated Delivery + Payment Icons - Implemented Language Switch in Burger Menu (Mobile) - Improved mobile outer block spacing and column spacing - Fixed an issue where icon's border was outside the blue boundary when link text is inserted. - Implemented Language Switch in Header (Desktop) - Added Link Picker to Text Editor - Automatic redirect to localization of user's preferred browser language