Vidyard Outage History
Vidyard is up right nowPingoru has recorded 17 incidents for Vidyard: 13 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 2 of 720 (0%) |
| July 2026 | 2 | 26 of 744 (4%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 222 (0%) |
Incidents, newest first
Major July 22, 2026 AI Video Generation Outage 34m AI Video Generation
Started Jul 22, 2026, 05:23 PM UTC· resolved Jul 22, 2026, 05:57 PM UTC
- investigating Jul 22, 2026, 05:23 PM UTC
We are investigating the issue.
- identified Jul 22, 2026, 05:35 PM UTC
We identified the issue.
- resolved Jul 22, 2026, 05:57 PM UTC
The issue is now resolved.
Minor July 14, 2026 Video Library Slow Loading & Intermittent Errors 1d 1h Website & API
Started Jul 14, 2026, 07:19 PM UTC· resolved Jul 15, 2026, 08:57 PM UTC
- investigating Jul 14, 2026, 07:19 PM UTC
We are currently investigating issues with loading the Vidyard Video Library. Users may experience slow loading times, or errors.
- resolved Jul 15, 2026, 08:57 PM UTC
The issue is now resolved.
Minor June 29, 2026 Video Encoding Failures & Delays 2h 20m Video Processing
Started Jun 29, 2026, 05:25 PM UTC· resolved Jun 29, 2026, 07:45 PM UTC
- investigating Jun 29, 2026, 05:25 PM UTC
We are investigating an issue causing videos encoding to fail or be delayed.
- monitoring Jun 29, 2026, 07:29 PM UTC
A fix has been implemented, and new videos are succeeding. We are currently running a backfill to re-process failed or stuck videos.
- resolved Jun 29, 2026, 07:45 PM UTC
The issue is now resolved.
Minor April 1, 2026 Avatar and AI video generation – Overall
Started Apr 01, 2026, 06:44 PM UTC· resolved Apr 01, 2026, 06:44 PM UTC
- resolved Apr 01, 2026, 06:44 PM UTC
Type: Incident Duration: 32 minutes Affected Components: AI Video Generation Apr 1, 18:44:53 GMT+0 - Identified - We've identified an issue with our upstream AI Avatar provider and are working with them towards a fix. Apr 1, 19:16:57 GMT+0 - Resolved - This incident has been resolved.
Minor March 7, 2026 AI Avatar Creation – Overall
Started Mar 07, 2026, 12:47 AM UTC· resolved Mar 07, 2026, 12:47 AM UTC
- resolved Mar 07, 2026, 12:47 AM UTC
Type: Incident Duration: 1 hour and 49 minutes Affected Components: AI Video Generation Mar 7, 00:47:35 GMT+0 - Identified - We've identified an issue with our upstream AI Avatar provider and are working with them towards a fix. Mar 7, 02:36:15 GMT+0 - Resolved - This incident has been resolved.
Minor February 26, 2026 Issues with AI Avatars and Campaigns – Overall
Started Feb 26, 2026, 04:42 PM UTC· resolved Feb 26, 2026, 04:42 PM UTC
- resolved Feb 26, 2026, 04:42 PM UTC
Type: Incident Duration: 48 minutes Affected Components: AI Video Generation, Website & API Feb 26, 16:42:00 GMT+0 - Investigating - We are currently investigating an issue affecting AI Avatars and Campaigns from being viewed and generated. Feb 26, 17:30:25 GMT+0 - Resolved - This incident has been resolved.
Minor January 9, 2026 Avatar and AI video generation – Overall
Started Jan 09, 2026, 04:18 PM UTC· resolved Jan 09, 2026, 04:18 PM UTC
- resolved Jan 09, 2026, 04:18 PM UTC
Type: Incident Duration: 3 hours and 59 minutes Affected Components: AI Video Generation Jan 9, 16:18:30 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 9, 18:09:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 9, 20:17:36 GMT+0 - Resolved - This incident has been resolved.
Minor January 7, 2026 Avatar Creation – Overall
Started Jan 07, 2026, 04:53 PM UTC· resolved Jan 07, 2026, 04:53 PM UTC
- resolved Jan 07, 2026, 04:53 PM UTC
Type: Incident Affected Components: AI Video Generation Jan 7, 16:53:30 GMT+0 - Resolved - We are currently working with our External Provider to resolve issues with Avatar Creation
Major December 17, 2025 Avatar outage – Overall
Started Dec 17, 2025, 09:12 PM UTC· resolved Dec 17, 2025, 09:12 PM UTC
- resolved Dec 17, 2025, 09:12 PM UTC
Type: Incident Duration: 7 minutes Affected Components: AI Video Generation Dec 17, 21:12:38 GMT+0 - Identified - Some users may experience issues generating or creating AI Avatars. We’re investigating and working toward a fix. Dec 17, 21:19:51 GMT+0 - Resolved - The issue affecting AI Avatar generation and creation has been resolved. All systems are operating normally.
Minor November 30, 2025 Issues with AI Avatars Creation – Overall
Started Nov 30, 2025, 01:05 PM UTC· resolved Nov 30, 2025, 01:05 PM UTC
- resolved Nov 30, 2025, 01:05 PM UTC
Type: Incident Duration: 8 hours and 46 minutes Nov 30, 18:23:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 30, 21:51:11 GMT+0 - Resolved - This incident has been resolved. Nov 30, 13:05:26 GMT+0 - Identified - We have identified the issue is with our upstream provider and are working with them towards resolution.
Minor November 25, 2025 Video Processing – Overall
Started Nov 25, 2025, 03:01 PM UTC· resolved Nov 25, 2025, 03:01 PM UTC
- resolved Nov 25, 2025, 03:01 PM UTC
Type: Incident Duration: 1 hour and 53 minutes Affected Components: Video Processing Nov 25, 15:01:58 GMT+0 - Investigating - We are currently investigating videos failing to process, or experiencing delays. Nov 25, 16:29:12 GMT+0 - Monitoring - We have identified the issue and have implemented a fix. We are now working on re-processing any failed or stuck videos. Nov 25, 16:55:17 GMT+0 - Resolved - This incident has been resolved and all previously failed or stuck videos have been processed successfully.
Minor November 18, 2025 AI Avatars – Overall
Started Nov 18, 2025, 12:41 AM UTC· resolved Nov 18, 2025, 12:41 AM UTC
- resolved Nov 18, 2025, 12:41 AM UTC
Type: Incident Duration: 14 minutes Affected Components: AI Video Generation Nov 18, 00:41:47 GMT+0 - Investigating - We are currently investigating issues with our AI Avatar provider. Nov 18, 00:55:19 GMT+0 - Resolved - This incident has been resolved.
Minor November 12, 2025 AI Avatar & Video creation – Overall
Started Nov 12, 2025, 07:30 PM UTC· resolved Nov 12, 2025, 07:30 PM UTC
- resolved Nov 12, 2025, 07:30 PM UTC
Type: Incident Duration: 1 hour and 37 minutes Affected Components: AI Video Generation Nov 12, 19:30:54 GMT+0 - Investigating - We are currently investigating this incident. Nov 12, 21:07:49 GMT+0 - Resolved - This incident has been resolved.
Minor November 7, 2025 Issues with AI Avatars Creation and AI Video Generation – Overall
Started Nov 07, 2025, 10:51 PM UTC· resolved Nov 07, 2025, 10:51 PM UTC
- resolved Nov 07, 2025, 10:51 PM UTC
Type: Incident Duration: 28 minutes Affected Components: AI Video Generation Nov 7, 22:51:20 GMT+0 - Identified - We’ve identified that our external provider for AI Avatars is experiencing connectivity issues. We’re actively working with them to resolve the problem. Nov 7, 23:19:05 GMT+0 - Resolved - This incident has been resolved.
Minor October 22, 2025 AI Avatar Creation – Overall
Started Oct 22, 2025, 10:34 PM UTC· resolved Oct 22, 2025, 10:34 PM UTC
- resolved Oct 22, 2025, 10:34 PM UTC
Type: Incident Duration: 3 hours and 12 minutes Oct 22, 22:34:26 GMT+0 - Identified - We are currently working with our External Provider to resolve issues with Avatar Creation Oct 23, 01:46:36 GMT+0 - Resolved - This incident has been resolved.
Minor October 22, 2025 AI Avatar Creation – Overall
Started Oct 22, 2025, 02:55 PM UTC· resolved Oct 22, 2025, 02:55 PM UTC
- resolved Oct 22, 2025, 02:55 PM UTC
Type: Incident Duration: 1 hour and 54 minutes Oct 22, 14:55:33 GMT+0 - Identified - We are currently working with our External Provider to resolve issues with Avatar Creation Oct 22, 16:49:34 GMT+0 - Resolved - This incident has been resolved.
Minor October 20, 2025 Degraded Services – Overall
Started Oct 20, 2025, 02:50 PM UTC· resolved Oct 20, 2025, 02:50 PM UTC
- resolved Oct 20, 2025, 02:50 PM UTC
Type: Incident Duration: 7 hours and 36 minutes Affected Components: Video Processing, Analytics & Integrations, Video Playback, AI Video Generation, Website & API Oct 20, 14:50:27 GMT+0 - Identified - We are monitoring issues causing degraded services within the Vidyard Platform related to our Cloud Provider. Oct 20, 19:05:26 GMT+0 - Identified - Due to our Cloud Provider's outage, AI Avatars, AI Video Generation and Video Processing are now experiencing a partial outage with delays in processing. Oct 20, 21:56:46 GMT+0 - Monitoring - Services are appearing stable as our Cloud Provider approaches full recovery. We are currently monitoring for further impact until our Cloud Provider reaches stability. Oct 20, 22:26:37 GMT+0 - Resolved - This incident has been resolved.