Vidyard incident

The issue is now resolved.

Minor Resolved

Vidyard experienced a minor incident on June 29, 2026 affecting Video Processing, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 05:25 PM UTC
Resolved
Jun 29, 2026, 07:45 PM UTC
Duration
2h 20m
Detected by Pingoru
Jun 29, 2026, 05:25 PM UTC

Affected components

Video Processing

Update timeline

  1. investigating Jun 29, 2026, 05:25 PM UTC

    We are investigating an issue causing videos encoding to fail or be delayed.

  2. monitoring Jun 29, 2026, 07:29 PM UTC

    A fix has been implemented, and new videos are succeeding. We are currently running a backfill to re-process failed or stuck videos.

  3. resolved Jun 29, 2026, 07:45 PM UTC

    The issue is now resolved.