Vidyard had 13 outages in the last 2 years — averaging 0.5 incidents per month.
There were 13 Vidyard outages since July 10, 2025. Each is summarised below — incident details, duration, and resolution information.
Type: Incident Duration: 32 minutes Affected Components: AI Video Generation Apr 1, 18:44:53 GMT+0 - Identified - We've identified an issue with our upstream AI Avatar provider and are working with them towards a fix. Apr 1, 19:16:57 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 49 minutes Affected Components: AI Video Generation Mar 7, 00:47:35 GMT+0 - Identified - We've identified an issue with our upstream AI Avatar provider and are working with them towards a fix. Mar 7, 02:36:15 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 48 minutes Affected Components: AI Video Generation, Website & API Feb 26, 16:42:00 GMT+0 - Investigating - We are currently investigating an issue affecting AI Avatars and Campaigns from being viewed and generated. Feb 26, 17:30:25 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: AI Video Generation Jan 7, 16:53:30 GMT+0 - Resolved - We are currently working with our External Provider to resolve issues with Avatar Creation
Type: Incident Duration: 7 minutes Affected Components: AI Video Generation Dec 17, 21:12:38 GMT+0 - Identified - Some users may experience issues generating or creating AI Avatars. We’re investigating and working toward a fix. Dec 17, 21:19:51 GMT+0 - Resolved - The issue affecting AI Avatar generation and creation has been resolved. All systems are operating normally.
Type: Incident Duration: 8 hours and 46 minutes Nov 30, 18:23:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 30, 21:51:11 GMT+0 - Resolved - This incident has been resolved. Nov 30, 13:05:26 GMT+0 - Identified - We have identified the issue is with our upstream provider and are working with them towards resolution.
Type: Incident Duration: 1 hour and 53 minutes Affected Components: Video Processing Nov 25, 15:01:58 GMT+0 - Investigating - We are currently investigating videos failing to process, or experiencing delays. Nov 25, 16:29:12 GMT+0 - Monitoring - We have identified the issue and have implemented a fix. We are now working on re-processing any failed or stuck videos. Nov 25, 16:55:17 GMT+0 - Resolved - This incident has been resolved and all previously failed or stuck videos have been processed successfully.
Type: Incident Duration: 14 minutes Affected Components: AI Video Generation Nov 18, 00:41:47 GMT+0 - Investigating - We are currently investigating issues with our AI Avatar provider. Nov 18, 00:55:19 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 37 minutes Affected Components: AI Video Generation Nov 12, 19:30:54 GMT+0 - Investigating - We are currently investigating this incident. Nov 12, 21:07:49 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 28 minutes Affected Components: AI Video Generation Nov 7, 22:51:20 GMT+0 - Identified - We’ve identified that our external provider for AI Avatars is experiencing connectivity issues. We’re actively working with them to resolve the problem. Nov 7, 23:19:05 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 7 hours and 36 minutes Affected Components: Video Processing, Analytics & Integrations, Video Playback, AI Video Generation, Website & API Oct 20, 14:50:27 GMT+0 - Identified - We are monitoring issues causing degraded services within the Vidyard Platform related to our Cloud Provider. Oct 20, 19:05:26 GMT+0 - Identified - Due to our Cloud Provider's outage, AI Avatars, AI Video Generation and Video Processing are now experiencing a partial outage with delays in processing. Oct 20, 21:56:46 GMT+0 - Monitoring - Services are appearing stable as our Cloud Provider approaches full recovery. We are currently monitoring for further impact until our Cloud Provider reaches stability. Oct 20, 22:26:37 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 50 minutes Affected Components: Video Processing, Video Playback, AI Video Generation, Website & API, Analytics & Integrations Jul 18, 16:20:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 18, 19:09:57 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 12 minutes Affected Components: Analytics & Integrations, Video Processing, Video Playback, Website & API, AI Video Generation Jul 10, 15:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 10, 16:06:06 GMT+0 - Monitoring - We have resolved the root issue and working through encoding backlog Jul 10, 16:12:25 GMT+0 - Resolved - This incident has been resolved.