Vidyard experienced a minor incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 20, 2025, 02:50 PM UTC
Type: Incident Duration: 7 hours and 36 minutes Affected Components: Video Processing, Analytics & Integrations, Video Playback, AI Video Generation, Website & API Oct 20, 14:50:27 GMT+0 - Identified - We are monitoring issues causing degraded services within the Vidyard Platform related to our Cloud Provider. Oct 20, 19:05:26 GMT+0 - Identified - Due to our Cloud Provider's outage, AI Avatars, AI Video Generation and Video Processing are now experiencing a partial outage with delays in processing. Oct 20, 21:56:46 GMT+0 - Monitoring - Services are appearing stable as our Cloud Provider approaches full recovery. We are currently monitoring for further impact until our Cloud Provider reaches stability. Oct 20, 22:26:37 GMT+0 - Resolved - This incident has been resolved.