Vibes experienced a minor incident on October 13, 2025 affecting SMS Europe, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 13, 2025, 03:14 PM UTC
Our carrier partners for United Kingdom have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all United Kingdom numbers. We are in direct contact with the carrier partner and will provide updates as they are received. IMPACT: SMS message latency on the carrier network for United Kingdom. Messages both inbound and outbound to Vibes may experience delays in being delivered. You may also experience Missing delivery receipts/Late delivery receipts. ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
- resolved Oct 13, 2025, 06:14 PM UTC
Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered. IMPACT: SMS message latency on UK Destinations from 3:14 p.m. GMT to 6:14 p.m. GMT.