Vibes experienced a notice incident on November 16, 2025 affecting SMS Europe and SMS APAC and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 16, 2025, 01:01 AM UTC
Our carrier partners for EU have notified us that they are experiencing issues within their messaging platform. This may affect both inbound and outbound SMS messages to the Vibes Platform for all EU numbers. We are in direct contact with the carrier partner and will provide updates as they are received. IMPACT: SMS message latency on the carrier network for EU. Messages both inbound and outbound to Vibes may experience delays in being delivered. ACTION: No action is required by you at this time. All messages are being queued by Vibes and will be processed at the rate in which the carrier network is made available to Vibes.
- resolved Nov 16, 2025, 02:12 AM UTC
Our carrier partner has resolved the SMS message latency on their network. All impacted messages have been delivered. IMPACT: SMS message latency on EU Destinations from (EST): 2025-11-15 14:05 to (EST): 2025-11-15 20:50.