vGRID Cloud Services experienced a minor incident on January 28, 2026 affecting UFB and vGRID Internet - Waikato Innovation Park and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.
Affected components
UFBvGRID Internet - Waikato Innovation ParkUFB Network - WaikatoUFB Network - Rest of New Zealand
Update timeline
- investigating Jan 28, 2026, 10:07 AM UTC
Our upstream is experiencing an unplanned outage of network connection at the moment which are affecting some vGRID Internet UFB services. Investigation is ongoing. If you have any questions, please send us an email at [email protected].
- resolved Jan 28, 2026, 12:00 PM UTC
The issue were resolved around 1:00 am this morning. All services should be back online and operating normally. Please contact our service desk by emailing ‘[email protected]’ or phoning 0800 425 383 should you have any questions or concerns related to this issue.