Critical February 19, 2026 - Detected by Pingoru
- Feb 19, 2026, 01:30 AM UTC
- Resolved
- Feb 19, 2026, 02:07 AM UTC
- Duration
- 37m
Affected: VETtrak Desktop Software
Timeline · 3 updates
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investigating Feb 19, 2026, 01:30 AM UTC
We are currently investigating an issue relating to users of the VETtrak Desktop Software being disconnected during their session and unable to reconnect. The service is currently partially available. and we are working on restoring the service to full capacity at present. We apologize for any impact caused.
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identified Feb 19, 2026, 01:46 AM UTC
We've identified the issue and it appears to be still related to the ongoing issue surrounding the outstanding issue we currently have open for Intermittent Custom Font Loading Compatibility Issues. As a result, we are blocking these Custom Fonts from loading again. We anticipate the services for VETtrak Desktop Software to be recovered in approximately 15 minutes. Please avoid logging in before this as you may be disconnected due to administrative activities. An update will be posted when the services have fully restored.
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resolved Feb 19, 2026, 02:07 AM UTC
Functionality has been restored to the VETtrak Desktop Software service and all users should be able to login successfully. We have blocked the Custom Fonts again at this point in time as we believe the issue still surrounds this. Apologies for the impact caused surrounding this.
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- Detected by Pingoru
- Feb 09, 2026, 02:25 AM UTC
- Resolved
- Feb 09, 2026, 08:43 AM UTC
- Duration
- 6h 17m
Affected: VETtrak Desktop Software
Timeline · 4 updates
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investigating Feb 09, 2026, 02:33 AM UTC
We are aware that some customers are experiencing issues reconnecting to the VETtrak environment following an unexpected disconnection. Our team is currently investigating the cause and will provide a further update as soon as more information becomes available.
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identified Feb 09, 2026, 03:31 AM UTC
The issues have been identified and we are currently remediating. We apologise for any inconvenience this may have caused You may notice a delay the first time you reconnect back into the environment while it loads your user session.
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monitoring Feb 09, 2026, 05:36 AM UTC
We have implemented fixes to address the connectivity issues and will continue to monitor the environment and make adjustments as required.
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resolved Feb 09, 2026, 08:43 AM UTC
This incident has been resolved.
Read the full incident report →
Critical February 1, 2026 - Detected by Pingoru
- Feb 01, 2026, 10:50 PM UTC
- Resolved
- Jan 31, 2026, 02:00 PM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- Feb 01, 2026, 10:38 PM UTC
- Resolved
- Apr 13, 2026, 12:28 AM UTC
- Duration
- 70d 1h
Affected: VETtrak Desktop Software
Timeline · 5 updates
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investigating Feb 01, 2026, 10:38 PM UTC
We are currently investigating a compatibility issue related to the loading of custom fonts on our systems running Windows Server 2025. In some scenarios, the use of custom fonts can cause instability on affected servers. Our team is actively working through this issue and engaging with Microsoft to identify the root cause and a permanent resolution. As part of our mitigation efforts, we may temporarily limit the use of custom fonts to ensure overall system stability while we continue our investigation. We will provide further updates as more information becomes available. Thank you for your patience.
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monitoring Feb 16, 2026, 02:51 AM UTC
In collaboration with Microsoft, we have confirmed the issue is related to a compatibility interaction between custom font loading and the latest Windows Server. Updates to VETtrak Desktop have been put in place to resolve this. The application update has been deployed, and we are progressively adjusting the platform policy that controls custom font loading across the hosting environment. We will continue to monitor stability as changes are rolled out.
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monitoring Feb 17, 2026, 10:24 PM UTC
Custom fonts have now been re-enabled across the majority of our terminal servers, and most users should be able to access these again. We will continue to closely monitor platform stability and complete the remaining rollouts throughout the week.
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identified Feb 25, 2026, 10:44 PM UTC
Update We have determined that the previously implemented fix for fonts loading has not fully resolved the issue. Our team is actively working on an alternative approach and has engaged Microsoft Support to assist with further investigation. We will provide another update as soon as more information becomes available.
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resolved Apr 13, 2026, 12:28 AM UTC
We confirm the issue regarding fonts should now be resolved, however our Infrastructure Team will continue to closely monitor platform stability, so if you find the fonts aren't working as needed, let us know and we can investigate further.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 09:28 PM UTC
- Resolved
- Nov 06, 2025, 09:42 PM UTC
- Duration
- 22d
Affected: VETtrak WebsiteVETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSMS Delivery Service
Timeline · 25 updates
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 11:00 PM UTC
- Resolved
- Aug 20, 2025, 11:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 20, 2025, 11:39 PM UTC
This has been resolved and access has been restored
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 12:35 AM UTC
- Resolved
- Jul 22, 2025, 06:30 AM UTC
- Duration
- 5h 54m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Timeline · 3 updates
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investigating Jul 22, 2025, 12:35 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.
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identified Jul 22, 2025, 05:20 AM UTC
We have identified the cause of this outage and are working on a fix, an update and ETA will be provided when known.
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resolved Jul 22, 2025, 06:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 07, 2025, 12:38 AM UTC
- Resolved
- Jul 07, 2025, 06:03 AM UTC
- Duration
- 5h 24m
Affected: Unique Student Identifier (USI) (3rd Party)
Timeline · 2 updates
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investigating Jul 07, 2025, 12:38 AM UTC
We are currently aware of an incident impacting access to the USI system. This is being investigated and more information will be provided shortly.
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resolved Jul 07, 2025, 06:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2025, 11:38 PM UTC
- Resolved
- Jun 30, 2025, 12:35 AM UTC
- Duration
- 57m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Timeline · 3 updates
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investigating Jun 29, 2025, 11:38 PM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment, including portals and online access. This is being investigated and more information will be provided shortly.
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monitoring Jun 30, 2025, 12:35 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 30, 2025, 12:35 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 21, 2025, 12:20 AM UTC
- Resolved
- May 28, 2025, 10:49 PM UTC
- Duration
- 7d 22h
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery ServiceUnique Student Identifier (USI) (3rd Party)
Timeline · 4 updates
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investigating May 21, 2025, 12:20 AM UTC
We are currently aware of an incident impacting access to the Unique Student Identifier (USI) (3rd Party) system. This is being investigated by a 3rd party and more information will be provided shortly.
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identified May 27, 2025, 03:27 AM UTC
A recent update to the USI web services has led to an unintended issue: the USI web service is currently not functioning. We are collaborating closely with the USI IT team to resolve this problem and expect to provide an update within the next few days. Additional updates will follow.
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monitoring May 27, 2025, 11:28 PM UTC
We will deploy an update to all sites overnight to fix the issue with USI not verifying in VETtrak. Thank you for your understanding as we worked on resolving this issue
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resolved May 28, 2025, 10:49 PM UTC
This incident has been resolved.
Read the full incident report →
Critical October 15, 2024 - Detected by Pingoru
- Oct 15, 2024, 04:23 AM UTC
- Resolved
- Oct 15, 2024, 04:47 AM UTC
- Duration
- 24m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)
Timeline · 3 updates
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identified Oct 15, 2024, 04:23 AM UTC
We are experiencing an event that has caused a SQL server node fail-over. The node is recovering and all services will be online once database consistency checks have taken place. This can take approximately 30-90 mins dependent on the nature of incident that caused the issue. Rest assured we are monitoring this closely and when we can confirm things are operational again we will update this incident for you, however please stand by.
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monitoring Oct 15, 2024, 04:47 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 15, 2024, 04:47 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2024, 02:58 AM UTC
- Resolved
- Oct 14, 2024, 03:44 AM UTC
- Duration
- 45m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Timeline · 2 updates
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investigating Oct 14, 2024, 02:58 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.
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resolved Oct 14, 2024, 03:44 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 19, 2024, 05:29 AM UTC
- Resolved
- Aug 19, 2024, 01:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Aug 19, 2024, 05:29 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.
Read the full incident report →
- Detected by Pingoru
- Aug 02, 2024, 01:25 AM UTC
- Resolved
- Aug 02, 2024, 01:36 AM UTC
- Duration
- 11m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Timeline · 2 updates
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investigating Aug 02, 2024, 01:25 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment, specially VETEnrol. This is being investigated and more information will be provided shortly.
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resolved Aug 02, 2024, 01:36 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2024, 04:40 AM UTC
- Resolved
- Jul 15, 2024, 11:29 PM UTC
- Duration
- 18h 48m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Timeline · 2 updates
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investigating Jul 15, 2024, 04:40 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly.
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resolved Jul 15, 2024, 11:29 PM UTC
Services were restored overnight.
Read the full incident report →
- Detected by Pingoru
- Jun 14, 2024, 05:18 AM UTC
- Resolved
- Jun 14, 2024, 05:40 AM UTC
- Duration
- 22m
Affected: VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery Service
Timeline · 2 updates
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investigating Jun 14, 2024, 05:18 AM UTC
We are currently aware of an incident impacting access to the VETtrak hosting environment. This is being investigated and more information will be provided shortly. This is impacting some customers access to the hosting environment and the clearing of user licences at log off.
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resolved Jun 14, 2024, 05:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2024, 12:16 AM UTC
- Resolved
- Jun 04, 2024, 12:51 AM UTC
- Duration
- 34m
Affected: VETtrak Desktop Software
Timeline · 2 updates
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investigating Jun 04, 2024, 12:16 AM UTC
We are currently investigating an issue with the licence management for VETtrak, which is impacting some customers ability to log in. This is being investigated by the team and more updates will be provided shortly.
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resolved Jun 04, 2024, 12:51 AM UTC
This incident has been resolved.
Read the full incident report →
