VETtrak incident

Outage - 21/05/2025

Major Resolved View vendor source →

VETtrak experienced a major incident on May 21, 2025 affecting VETtrak Desktop Software and Portals (Trainer, Student, VTDocs and Progress) and 1 more component, lasting 7d 22h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 12:20 AM UTC
Resolved
May 28, 2025, 10:49 PM UTC
Duration
7d 22h
Detected by Pingoru
May 21, 2025, 12:20 AM UTC

Affected components

VETtrak Desktop SoftwarePortals (Trainer, Student, VTDocs and Progress)VETenrolAPI (web connector)VETEmbarkSendGrid SMTP (used by VETEmbark)SMS Delivery ServiceUnique Student Identifier (USI) (3rd Party)

Update timeline

  1. investigating May 21, 2025, 12:20 AM UTC

    We are currently aware of an incident impacting access to the Unique Student Identifier (USI) (3rd Party) system. This is being investigated by a 3rd party and more information will be provided shortly.

  2. identified May 27, 2025, 03:27 AM UTC

    A recent update to the USI web services has led to an unintended issue: the USI web service is currently not functioning. We are collaborating closely with the USI IT team to resolve this problem and expect to provide an update within the next few days. Additional updates will follow.

  3. monitoring May 27, 2025, 11:28 PM UTC

    We will deploy an update to all sites overnight to fix the issue with USI not verifying in VETtrak. Thank you for your understanding as we worked on resolving this issue

  4. resolved May 28, 2025, 10:49 PM UTC

    This incident has been resolved.