Vero Outage History
Vero is up right nowVero had 4 outages in the last 2 years totaling 12h 15m of downtime — averaging 0.2 incidents per month.
There were 4 Vero outages since August 5, 2025 totaling 12h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
Delays in email sending and certain aspects of UI are not loading
Affected: Transactional emailsLogs page activityVero 1.0: Newsletter processingWorkflowsBehavioral emailsVero 2.0: UIVero 2.0: Newsletter processingOutgoing webhooks
Timeline · 2 updates
- investigating Nov 26, 2025, 12:53 AM UTC
We're investigating minor delays in message sending and reports that certain elements of the UI (Logs, Profiles) are not loading correctly.
- resolved Nov 26, 2025, 01:07 AM UTC
We have confirmed the source of the issue and deployed a fix. This issue is now fully resolved and all message are real time.
Delays and Slow Processing
Affected: Vero 1.0: Ingestion APITransactional emailsVero 1.0: Segment calculationVero 1.0: Newsletter processingWorkflowsBehavioral emailsVero 2.0: ImportsVero 2.0: Newsletter processingVero 2.0: Reports data availability
Timeline · 4 updates
- investigating Oct 20, 2025, 03:56 PM UTC
We are seeing multiple delays across the application. This is due to a widespread AWS outage impacting both our services, as well as tools and services we rely on. See https://health.aws.amazon.com/health/status . Segment refreshes, workflow processing and other key Vero components are all impacted. We apologize for any inconvenience and will be continuing to monitor.
- monitoring Oct 20, 2025, 07:35 PM UTC
We are seeing infrastructure come back online and many of our backed up queues are slowly coming down. Workflows are still experiencing significant delays, as are some newsletters. We will continue to monitor the situation and update as conditions improve.
- monitoring Oct 20, 2025, 10:54 PM UTC
We are currently processing all remaining backlogs, and performance should be back to normal for most aspects of Vero. Some workflows and newsletters may still continue to experience delays.
- resolved Oct 21, 2025, 12:01 AM UTC
RESOLVED: Our upstream provider has marked the issue resolved over an hour ago, and we have seen a resumption of normal processing and all services should now be operational. Thank you for your patience.
Delays in API and message processing
Affected: Vero 1.0: Ingestion APITransactional emailsLogs page activityWorkflowsBehavioral emails
Timeline · 3 updates
- identified Aug 05, 2025, 12:34 PM UTC
We are experiencing delays processing API calls and downstream workflows. We know this is frustrating. We have identified the issue and are working to restore processing as soon as possible.
- monitoring Aug 05, 2025, 01:43 PM UTC
We've made a fix and things are trending back to normal. We're keeping the status as "Degraded performance" for the time being but are monitoring and will mark as resolved as soon as we can. Thanks for your patience.
- resolved Aug 05, 2025, 11:05 PM UTC
Everything is operating as normal at this time and has been for the last couple of hours.