Vero experienced a minor incident on August 5, 2025 affecting Vero 1.0: Ingestion API and Transactional emails and 1 more component, lasting 3h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Vero 1.0: Ingestion APITransactional emailsLogs page activityWorkflowsBehavioral emails
Update timeline
- identified Aug 05, 2025, 12:34 PM UTC
We are experiencing delays processing API calls and downstream workflows. We know this is frustrating. We have identified the issue and are working to restore processing as soon as possible.
- monitoring Aug 05, 2025, 01:43 PM UTC
We've made a fix and things are trending back to normal. We're keeping the status as "Degraded performance" for the time being but are monitoring and will mark as resolved as soon as we can. Thanks for your patience.
- resolved Aug 05, 2025, 11:05 PM UTC
Everything is operating as normal at this time and has been for the last couple of hours.