Verisk incident

ClaimSearch FTP Match and Error files are delayed

Minor Resolved View vendor source →

Verisk experienced a minor incident on October 27, 2023 affecting Claims Reporting - Integrated Submission - FTP, lasting 5h 44m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2023, 01:54 PM UTC
Resolved
Oct 27, 2023, 07:38 PM UTC
Duration
5h 44m
Detected by Pingoru
Oct 27, 2023, 01:54 PM UTC

Affected components

Claims Reporting - Integrated Submission - FTP

Update timeline

  1. investigating Oct 27, 2023, 01:54 PM UTC

    We are currently investigating this issue.

  2. identified Oct 27, 2023, 02:08 PM UTC

    The issue has been identified and the batch is being rerun. We are continuing to monitor.

  3. monitoring Oct 27, 2023, 05:28 PM UTC

    Most customers FTP has been completed - we are waiting on a few to finish

  4. resolved Oct 27, 2023, 07:38 PM UTC

    All FTP Files have been completed. We apologize for any inconvenience.