Verisk incident

Resolved: Visual ClaimSearch Match Reports are experiencing degraded performance

Minor Resolved View vendor source →

Verisk experienced a minor incident on March 11, 2024 affecting ClaimSearch Match Report, lasting 16h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 08:42 PM UTC
Resolved
Mar 12, 2024, 01:04 PM UTC
Duration
16h 22m
Detected by Pingoru
Mar 11, 2024, 08:42 PM UTC

Affected components

ClaimSearch Match Report

Update timeline

  1. investigating Mar 11, 2024, 08:42 PM UTC

    We are currently looking into the delay in Match Reports. Our team is actively engaged and dedicated to finding a solution. We apologize for the inconvenience.

  2. identified Mar 11, 2024, 11:25 PM UTC

    We have identified the cause of the Match Reports service disruption.

  3. monitoring Mar 12, 2024, 12:12 AM UTC

    A fix has been implemented for delay with match reports. It will take some time to process through the backlog. We will keep this communication open and update in the morning.

  4. resolved Mar 12, 2024, 01:04 PM UTC

    The Service Degradation with the Visual ClaimSearch Match Reports has been resolved. We will conduct a retrospective in order to determine the root cause. Thank you for your patience during this service disruption.