Verisk incident

Resolved: ClaimSearch is experiencing an outage

Minor Resolved View vendor source →

Verisk experienced a minor incident on May 28, 2024 affecting ClaimSearch Website and ClaimSearch Match Report and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2024, 02:30 PM UTC
Resolved
May 28, 2024, 05:29 PM UTC
Duration
2h 58m
Detected by Pingoru
May 28, 2024, 02:30 PM UTC

Affected components

ClaimSearch WebsiteClaimSearch Match ReportClaims InquiryClaims Reporting - Web SubmissionClaims Reporting - Integrated Submission - XMLNICB

Update timeline

  1. investigating May 28, 2024, 02:30 PM UTC

    We're actively investigating the ClaimSearch disruption and appreciate your patience as we work to identify the root cause

  2. investigating May 28, 2024, 02:41 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 28, 2024, 03:15 PM UTC

    We are diligently overseeing system stability following the rollback of the recent changes in the system. We estimate it will take a few hours to process through XML backlog.

  4. resolved May 28, 2024, 05:29 PM UTC

    Service has been fully restored for Anti-Fraud - ClaimSearch Services. We appreciate your patience during this time.