Verisk incident

Users may experience a disruption in service when ordering Carfax reports due to an issue with the information provider

Major Resolved View vendor source →

Verisk experienced a major incident on May 30, 2024 affecting Research Hub, lasting 17h 23m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 06:44 PM UTC
Resolved
May 31, 2024, 12:07 PM UTC
Duration
17h 23m
Detected by Pingoru
May 30, 2024, 06:44 PM UTC

Affected components

Research Hub

Update timeline

  1. investigating May 30, 2024, 06:44 PM UTC

    We are investigating this issue along with CarFax

  2. resolved May 31, 2024, 12:07 PM UTC

    This incident has been resolved.

  3. postmortem Jun 12, 2024, 05:48 PM UTC

    **TIMING:** May 30, 2024 **DESCRIPTION:** Users may experience a disruption in service when ordering Carfax reports due to an issue with the information provider **IMPACT:** CarFax Services were not available due to a vendor outage **ROOT CAUSE:** There was an inadvertent configuration change be the CarFax Vendor **CORRECTIVE ACTION:** Service was restored by CarFax **PREVENTATIVE MEASURES:** CarFax has imposed additional safeguards and measures