Verisk incident
Resolved: Users experienced access issues for Anti-Fraud Services
Verisk experienced a critical incident on July 19, 2024 affecting ClaimSearch Website and ClaimSearch Match Report and 1 more component, lasting 10h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 06:51 AM UTC
We apologize for any inconvenience caused. Rest assured, we're continue to treat this with the highest priority and will update you once we've identified the root cause.
- identified Jul 19, 2024, 07:57 AM UTC
The AWS servers with Windows OS are down due to a recent update from CrowdStrike, which provides security services. The workaround provided by CrowdStrike didn't resolve the issue. We are actively working with CrowdStrike to fix this.
- identified Jul 19, 2024, 09:02 AM UTC
The Crowdstrike team provided a workaround and our IT teams are actively working on applying the workaround to restore the service.
- monitoring Jul 19, 2024, 11:21 AM UTC
We are monitoring system stability to prevent recurrence. We are catching up our backlog. We'll update you once the issue is resolved.
- identified Jul 19, 2024, 01:06 PM UTC
Our technical teams are actively working on fixing intermittent issues with ClaimSearch Website, ClaimSearch Match Report, Claims Inquiry, and Claims Reporting Web. Expect delays in processing the FTP and XML responses. We appreciate your patience during this time.
- monitoring Jul 19, 2024, 02:57 PM UTC
ClaimSearch Website, ClaimSearch Match Report, Claims Inquiry, and Claims Reporting Web services are restored. Our Technical teams are actively monitoring the stability of the applications. Expect delays in processing the FTP and XML responses.
- resolved Jul 19, 2024, 05:39 PM UTC
ClaimSearch Website, ClaimSearch Match Report, Claims Inquiry, and Claims Reporting Web services are restored. Our Technical teams are actively monitoring the stability of the applications. XML is caught up. Any FTP claims that were not processed overnight will be processed in this evenings run. Thank you for your patience.