Verisk incident

Resolved: Claims failing to progress through ClaimSearch Scoring Processing

Minor Resolved View vendor source →

Verisk experienced a minor incident on December 9, 2024 affecting Claims Reporting - Web Submission and Claims Reporting - Integrated Submission - FTP and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 06:56 PM UTC
Resolved
Dec 09, 2024, 10:10 PM UTC
Duration
3h 14m
Detected by Pingoru
Dec 09, 2024, 06:56 PM UTC

Affected components

Claims Reporting - Web SubmissionClaims Reporting - Integrated Submission - FTPClaims Reporting - Integrated Submission - XMLClaim Scoring

Update timeline

  1. investigating Dec 09, 2024, 06:56 PM UTC

    Customers subscribed to ClaimSearch Scoring are impacted. All other customers are Not Impacted. We apologize for any inconvenience caused. Rest assured, we're continue to treat this with the highest priority and will update you once we've identified the root cause,

  2. identified Dec 09, 2024, 07:43 PM UTC

    We've identified the cause of the Claims Scoring disruption. We are processing through the backlog. We will keep you updated once complete.

  3. identified Dec 09, 2024, 09:18 PM UTC

    Service has been fully restored for Claims Scoring. We appreciate your patience during this time

  4. resolved Dec 09, 2024, 10:10 PM UTC

    This incident has been resolved.