Verisk incident

Resolved: Some Research Hub searches are currently unavailable

Major Resolved View vendor source →

Verisk experienced a major incident on January 17, 2025 affecting Research Hub, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2025, 04:23 PM UTC
Resolved
Jan 17, 2025, 06:50 PM UTC
Duration
2h 26m
Detected by Pingoru
Jan 17, 2025, 04:23 PM UTC

Affected components

Research Hub

Update timeline

  1. investigating Jan 17, 2025, 04:23 PM UTC

    We're currently experiencing an issue with some of our People, Business, Asset, and Directory Assistance searches that will result in users receiving an error after running a search. Specifically, this is being caused by a connectivity interruption impacting one of our data vendors. We're working with our vendor urgently to resolve this.

  2. monitoring Jan 17, 2025, 05:09 PM UTC

    A fix has been implemented and we are actively monitoring. We apologize for any inconvenience.

  3. resolved Jan 17, 2025, 06:50 PM UTC

    This issue has been resolved - thank you for your patience