Verisk incident

Resolved: Login Issues with ClaimSearch Website and XML Web Service processing

Critical Resolved View vendor source →

Verisk experienced a critical incident on May 1, 2025 affecting ClaimSearch Website, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 03:36 PM UTC
Resolved
May 01, 2025, 06:58 PM UTC
Duration
3h 21m
Detected by Pingoru
May 01, 2025, 03:36 PM UTC

Affected components

ClaimSearch Website

Update timeline

  1. investigating May 01, 2025, 03:36 PM UTC

    We’re investigating a potential login issue with the ClaimSearch website, and XML Web Service processing. Our Technical team is working to resolve it as quickly as possible. Thank you for your patience.

  2. investigating May 01, 2025, 05:02 PM UTC

    Our Technical team has identified a capacity issue and increased the capacity of the impacted services. The teams are actively monitoring system stability to ensure continued performance. Thank you for your understanding.

  3. monitoring May 01, 2025, 05:52 PM UTC

    The fix has been implemented, and our technical teams are continuing to monitor the stability of the application.

  4. resolved May 01, 2025, 06:58 PM UTC

    This incident has been resolved.