pingoru pingoru Verifymy had 7 outages in the last 2 years totaling 402h 42m of downtime, averaging 0.3 incidents per month.
There were 7 Verifymy outages since January 8, 2025 totaling 402h 42m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We briefly experienced an issue affecting One Time Passcode (OTP) deliverability for email-based age checks. The service was fully restored, and no action is needed.
We briefly experienced an issue affecting oauth.verifymyage.com. The service has been fully restored, and no action is needed.
We are aware of an issue where verification notes are not being added to eCommerce orders in your marketplace orders panel (e.g. eBay). Our technical support team is investigating. Age verification itself is unaffected — orders are still being checked as normal, and results are being recorded correctly. In the meantime, you can view the verification status of your orders in the Verifymyage dashboard: https://verify.verifymyage.co.uk/login Notes for affected orders will be added retrospectively once resolved. We will update this page as soon as we know more.
Update: Our investigation is now complete. All Verifymyage systems are operating as expected — verification checks are being carried out and recorded correctly, and the note update request is being sent successfully to eBay. We've identified that eBay is acknowledging our request to update the order note with a success response, but the note is not persisting on their side. This points to the issue sitting with eBay's platform rather than ours. We've raised a support ticket with eBay and they are now investigating. There's no further action needed on our systems, so we're moving this incident to "Monitoring". We'll continue working with eBay to resolve the note-persistence issue and then provide further updates. Verification status for all orders remains available on the Verifymyage dashboard: https://verify.verifymyage.co.uk/login (UK) or https://age.verifymyage.com/admin/sign-up/ebay/sso (DE)
We are continuing to monitor for any further issues.
This incident has been resolved.
We briefly experienced an issue affecting email-based age checks. The service was fully restored, and no action is needed.
Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly.
Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. https://www.cloudflarestatus.com/
This incident has been resolved.
Status: Resolved. Duration: 15 minutes We experienced a major outage affecting our Age Assurance platform today. During this period, age verification services were unavailable, affecting all customers using our platform. Our technical team identified the root cause and successfully restored full service. All systems are now operating normally. We sincerely apologize for any disruption this may have caused to your operations. We understand the critical nature of age verification services and the impact downtime can have on your business. If you experienced any issues or have questions regarding this incident, please get in touch with our support team at [email protected]. We are conducting a thorough post-incident review to prevent similar occurrences in the future. Thank you for your patience and understanding.