Verifymy incident
Incident Impacting Real-Time and Pre-Recorded Moderation Services
Verifymy experienced a critical incident on January 8, 2025 affecting Identity Verification and Livestream Moderation and 1 more component, lasting 40s. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 08, 2025, 07:01 PM UTC
Incident Timeframe: 2025-01-08 15:20 to 2025-01-08 15:36 UK Time We would like to inform our users about an incident that impacted our services due to an outage in the Belgium region's Google Cloud Pub/Sub. Details about the incident can be found on Google’s Status Page. Impact on Our Services: Real-Time Moderation: Real-time livestream moderation services were fully disrupted during the incident. Pre-Recorded Moderation: Pre-recorded content moderation services continued to process but experienced delays. We understand the importance of our services to your operations, and we sincerely apologise for any inconvenience this may have caused. Current Status: The Google Cloud Pub/Sub issue has been resolved, and all services are back to normal operation. Next Steps: We are reviewing this incident closely to ensure better resilience in the future. Please don’t hesitate to contact our support team if you need further clarification or assistance. Thank you for your understanding and patience. Google incident: https://status.cloud.google.com/incidents/ghMho2Gka33Exr9UNavz
- identified Jan 08, 2025, 07:01 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 08, 2025, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2025, 07:02 PM UTC
This incident has been resolved.