Verifymy incident

Cloudflare Global Network experiencing issues

Critical Resolved View vendor source →

Verifymy experienced a critical incident on November 18, 2025 affecting Age Assurance (18+) and Identity Verification and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:12 PM UTC
Resolved
Nov 18, 2025, 03:11 PM UTC
Duration
2h 59m
Detected by Pingoru
Nov 18, 2025, 12:12 PM UTC

Affected components

Age Assurance (18+)Identity VerificationAge Assurance (U18)Livestream ModerationPre-Recorded ModerationMarketplace UKHuman ModerationMarketplace DE

Update timeline

  1. investigating Nov 18, 2025, 12:12 PM UTC

    Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Nov 18, 2025, 02:47 PM UTC

    Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. https://www.cloudflarestatus.com/

  3. resolved Nov 18, 2025, 03:11 PM UTC

    This incident has been resolved.