VERA contracts Outage History

VERA contracts had 4 outages in the last 2 years totaling 3h 44m of downtime, averaging 0.2 incidents per month.

There were 4 VERA contracts outages since October 28, 2024 totaling 3h 44m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.vera-contracts.de

Major September 10, 2025

Database Connection Issues

Detected by Pingoru: Sep 10, 2025, 09:03 AM UTC
Resolved: Sep 10, 2025, 10:44 AM UTC
Duration: 1h 41m

Affected: VERA Production

Timeline · 4 updates

investigating Sep 10, 2025, 09:03 AM UTC

We have identified an issue with the database connection and are working on a solution.
identified Sep 10, 2025, 09:26 AM UTC

A fix has been implemented and VERA is back online. However, we have observed performance issues affecting some actions. We are continuing to investigate and will resolve the issue as quickly as possible.
identified Sep 10, 2025, 09:26 AM UTC

We are continuing to work on a fix for this issue.
resolved Sep 10, 2025, 10:44 AM UTC

The incident has been resolved.

Read the full incident report →

Major July 14, 2025

Service Provider PDFShift down

Detected by Pingoru: Jul 14, 2025, 07:44 AM UTC
Resolved: Jul 14, 2025, 08:37 AM UTC
Duration: 53m

Affected: VERA Production

Timeline · 2 updates

identified Jul 14, 2025, 07:44 AM UTC

Due to a current outage at our service provider PDFShift (https://status.pdfshift.io/), the following features are temporarily unavailable: - Initiating electronic signing processes - Exporting contracts as PDF We apologize for the inconvenience and keep you updated!
resolved Jul 14, 2025, 08:37 AM UTC

This incident has been resolved.

Read the full incident report →

Major January 22, 2025

Issue with event processing

Detected by Pingoru: Jan 22, 2025, 08:26 AM UTC
Resolved: Jan 22, 2025, 09:36 AM UTC
Duration: 1h 10m

Affected: VERA Production

Timeline · 3 updates

investigating Jan 22, 2025, 08:26 AM UTC

We experienced some issues with the contract management where the status of the contracts do not get updated since around 8AM this morning. We are investigating the cause of the incident and will try to fix it as quick as possible.
identified Jan 22, 2025, 08:42 AM UTC

We have identified the problem and are taking the system down in order to deploy a fix.
resolved Jan 22, 2025, 09:36 AM UTC

The issue has been resolved, and the system is now functioning as expected.

Read the full incident report →

Major October 28, 2024

Heroku routing issues

Detected by Pingoru: Oct 28, 2024, 07:00 PM UTC
Resolved: Oct 28, 2024, 07:00 PM UTC
Duration: –

Timeline · 1 update

resolved Oct 28, 2024, 08:10 PM UTC

Our hosting provider Heroku experienced some routing issues, which lead to VERA temporarily not being accessible. See https://status.heroku.com/incidents/2721

Read the full incident report →