VERA contracts incident

Issue with event processing

Major Resolved View vendor source →

VERA contracts experienced a major incident on January 22, 2025 affecting VERA Production, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 08:26 AM UTC
Resolved
Jan 22, 2025, 09:36 AM UTC
Duration
1h 10m
Detected by Pingoru
Jan 22, 2025, 08:26 AM UTC

Affected components

VERA Production

Update timeline

  1. investigating Jan 22, 2025, 08:26 AM UTC

    We experienced some issues with the contract management where the status of the contracts do not get updated since around 8AM this morning. We are investigating the cause of the incident and will try to fix it as quick as possible.

  2. identified Jan 22, 2025, 08:42 AM UTC

    We have identified the problem and are taking the system down in order to deploy a fix.

  3. resolved Jan 22, 2025, 09:36 AM UTC

    The issue has been resolved, and the system is now functioning as expected.