Veo incident

Veo Cam 3 recording not starting

Minor Resolved View vendor source →

Veo experienced a minor incident on May 17, 2024 affecting Camera, lasting 62d 21h. The incident has been resolved; the full update timeline is below.

Started
May 17, 2024, 12:05 PM UTC
Resolved
Jul 19, 2024, 09:17 AM UTC
Duration
62d 21h
Detected by Pingoru
May 17, 2024, 12:05 PM UTC

Affected components

Camera

Update timeline

  1. identified May 17, 2024, 12:05 PM UTC

    We've identified an issue on Veo Cam 3, where sometimes the recording fails to start. To fix the issue, restart the camera and try again.

  2. monitoring Jul 10, 2024, 07:23 AM UTC

    A fix has been implemented in 3.1.4 firmware, being rolled out now

  3. resolved Jul 19, 2024, 09:17 AM UTC

    The incident has been solved in 3.1.4 firmware update