Veo incident

VC3 color difference

Minor Resolved View vendor source →

Veo experienced a minor incident on April 26, 2024 affecting Camera, lasting 84d. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2024, 08:59 AM UTC
Resolved
Jul 19, 2024, 09:18 AM UTC
Duration
84d
Detected by Pingoru
Apr 26, 2024, 08:59 AM UTC

Affected components

Camera

Update timeline

  1. identified Apr 26, 2024, 08:59 AM UTC

    We have identified an issue on VC3 recordings. In some cases the ISP responsible for white balance is off, causing a color difference between the lenses. We are working on a fix, and hope to be able to re-process all affected recordings.

  2. monitoring May 23, 2024, 07:38 AM UTC

    A fix has been implemented in post processing. We can also reprocess all effected recordings, please reach out to support to request your recording to be reprocessed.

  3. resolved Jul 19, 2024, 09:18 AM UTC

    The issue has been fixed