Veo experienced a minor incident on October 2, 2024 affecting Camera, lasting 18d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Camera
Update timeline
- monitoring Oct 02, 2024, 12:07 PM UTC
With the latest Firmware 3.1.13 release, we are monitoring an issue that some Veo Cam 3s will not automatically reboot. Cameras will continue to flash until they are manually restarted. Please leave them to update for 1 hour, then hold the power button to restart and they will complete the update to 3.1.13, fixing the issue going forward.
- resolved Oct 21, 2024, 09:17 AM UTC
The issue has been resolved in the latest firmware 3.1.13