Veo incident

Android stuck on location permission

Notice Resolved View vendor source →

Veo experienced a notice incident on October 9, 2024 affecting Camera app, lasting 15d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2024, 08:39 AM UTC
Resolved
Oct 24, 2024, 11:38 AM UTC
Duration
15d 2h
Detected by Pingoru
Oct 09, 2024, 08:39 AM UTC

Affected components

Camera app

Update timeline

  1. identified Oct 09, 2024, 08:39 AM UTC

    We've identified an issue on some android phones getting stuck in the location permission in the Veo Camera App. A temporary work around is to allow the location tracking for the app in the phones settings. The setting is in order to send camera status notifications when recording. We apologies for the inconvenience, we're working on a fix, in the next app release.

  2. monitoring Oct 21, 2024, 09:25 AM UTC

    A fix has been implemented in 3.1.64. We are monitoring to ensure the incident has been fixed

  3. resolved Oct 24, 2024, 11:38 AM UTC

    This incident has been resolved