Veo incident

Highlights/Clips not rendering

Notice Resolved View vendor source →

Veo experienced a notice incident on December 10, 2024, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 08:33 AM UTC
Resolved
Dec 11, 2024, 09:29 AM UTC
Duration
1d
Detected by Pingoru
Dec 10, 2024, 08:33 AM UTC

Update timeline

  1. investigating Dec 10, 2024, 08:33 AM UTC

    We are currently seeing a high number of failures on rendering clips. We are investigating the issue and for time being no clips are being rendered.

  2. monitoring Dec 10, 2024, 09:58 AM UTC

    We have enabled the rendering service and are rendering any missing clips. We are continuing to monitor why we see a high failure rate.

  3. investigating Dec 10, 2024, 01:00 PM UTC

    Most clips have been rendered. The feature to auto render AI created clips is disabled for now while investigating underlying issue. Creating clips and saving all clips in the product works as usual.

  4. investigating Dec 10, 2024, 01:19 PM UTC

    We are continuing to investigate this issue.

  5. resolved Dec 11, 2024, 09:29 AM UTC

    Clip rendering is back to normal operation.