Veo incident

Veo Cam 1 - Cam App Connection Error

Minor Resolved View vendor source →

Veo experienced a minor incident on January 23, 2025 affecting Camera app, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2025, 08:37 AM UTC
Resolved
Jan 27, 2025, 08:30 AM UTC
Duration
3d 23h
Detected by Pingoru
Jan 23, 2025, 08:37 AM UTC

Affected components

Camera app

Update timeline

  1. identified Jan 23, 2025, 08:37 AM UTC

    We have identified an issue in the Camera App release 3.4.0, where it is unable to connect to Veo Cam 1. We are working on a fix! In the meantime you can connect to the cameras wifi directly in your settings and go to cam.veo.co to operate the camera.

  2. monitoring Jan 23, 2025, 04:30 PM UTC

    We have deployed a fix in the latest iOS version 3.4.1 now available in the app store. We apologies for the inconvenience.

  3. resolved Jan 27, 2025, 08:30 AM UTC

    This incident has been resolved in the 3.4.1 release