Veo incident

Incident with Upload & processing

Major Resolved View vendor source →

Veo experienced a major incident on September 21, 2025 affecting Web application (app.veo.co) and Uploading recordings and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2025, 07:51 PM UTC
Resolved
Sep 23, 2025, 02:51 PM UTC
Duration
1d 18h
Detected by Pingoru
Sep 21, 2025, 07:51 PM UTC

Affected components

Web application (app.veo.co)Uploading recordingsProcessing & delivery

Update timeline

  1. investigating Sep 21, 2025, 07:51 PM UTC

    We are currently investigating issues with our services

  2. investigating Sep 21, 2025, 07:52 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 21, 2025, 07:53 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 21, 2025, 08:57 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Sep 21, 2025, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 23, 2025, 02:51 PM UTC

    All recordings have now been fully uploaded and processed. We apologize for any inconvenience this may have caused.