VentraIP experienced a major incident on October 19, 2026, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Oct 19, 2026, 12:32 AM UTC
We are applying a critical patch to our VPS nodes now, this is to ensure the security and stability of our VPS products. We believe that VPS services that are on these nodes should only be impacted for <15 minutes at this stage. We will update this status once the maintenance is completed.
- identified Oct 19, 2026, 01:43 AM UTC
Our infrastructure team is still applying the patch to our VPS nodes. This is taking longer than expected. You should not see any interruptions to your service whilst we continue our work at this stage. We will provide more updates as they come and as patches are applied.
- resolved Oct 19, 2026, 04:35 AM UTC
The current maintenance has now been completed. We thank our customers for their patience and if you notice anything not quite right, please contact our technical support team.