Vend incident

Bancontact experiencing high refusal rate.

Minor Resolved View vendor source →

Vend experienced a minor incident on March 30, 2026, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 10:40 AM UTC
Resolved
Mar 30, 2026, 11:59 AM UTC
Duration
1h 19m
Detected by Pingoru
Mar 30, 2026, 10:40 AM UTC

Update timeline

  1. investigating Mar 30, 2026, 10:40 AM UTC

    We have identified an issue outside our platform that is resulting in higher refusal rates for transactions processed through Bancontact starting at 11:56 CEST. This is affecting both Hospitality and Retail merchants.

  2. resolved Mar 30, 2026, 11:59 AM UTC

    The third-party partner has resolved the issue. Transactions are now being processed normally.