Vend incident
O-Series: Insights Custom reports are not loading for some users
Update timeline
- investigating Apr 01, 2026, 01:10 AM UTC
Our team is currently addressing a service disruption affecting Insights Custom reports. This appears to be related to an upstream provider, and we are engaged with their technical team to expedite a fix. We will post another update once we have a clearer timeline for resolution.
- identified Apr 01, 2026, 02:32 AM UTC
Our upstream provider is performing a rollback, there may be a brief disruption to Insights for approximately 20 minutes during this process. ETA for full restoration is approximately 2:30PM AEDT.
- resolved Apr 01, 2026, 03:26 AM UTC
This incident is now resolved.
Looking to track Vend downtime and outages?
Pingoru polls Vend's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Vend reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Vend alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Vend for free
5 free monitors · No credit card required