Veeva Maintenance Notification - SAML Certificate Rollover

Update timeline

1. investigating Jul 18, 2026, 02:00 AM UTC

   Veeva Maintenance Notification Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken. Your Veeva Vault Domain(s) use one or more SAML SSO profiles where the new SAML certificate will be automatically rolled over on July 31, 2026, at 6:00 pm PT. IMPORTANT Customers are encouraged to test the new SAML certificate during the New Certificate Testing Period (starting July 17, 2026, at 7:00 pm PT and ending July 31, 2026, at 6:00 pm PT). Both the old and new SAML certificates are supported during the testing period and can be accessed through Vault Admin > Settings > SAML Profiles. Many Identity Providers, including if you use Okta or Microsoft Entra ID/Azure AD, update certificates automatically. In those cases, no action/configuration change is required on the IDP side. Note the following changes from prior certificates: The new certificate will be self-signed. This means that the rollover process will return to occurring once every three years. Due to moving to self-signed, customers using ADFS may need to disable the SigningCertificateRevocationCheck setting in the ADFS Relying Party Trust setup. After testing is complete in Sandbox, to prevent user disruption, we recommend all other domains (including Production) be configured to use the new certificate before the testing period ends (July 31, 2026, at 6:00 pm PT). At the end of the testing period, all SAML Profiles of all Vault Domains will be automatically switched to the new SAML certificate (July 31, 2026, at 6:00 pm PT). If there is an issue, the old certificate can be reinstated until September 4, 2026, at 6:00 pm PT, when we will automatically switch all profiles to the new certificate (with no possible rollback to the old certificate). Additional details and guidance can be found in Vault Help. Changes to dates or times will be posted to this message. If you have further questions, please submit a ticket with Veeva Product Support.