Veeva incident

Veeva Maintenance Notification - SAML Certificate Rollover

Veeva experienced a notice incident on July 20, 2026 affecting Vault CRM and VCRM-US PROD and 1 more component, lasting 45d 3h. The incident has been resolved; the full update timeline is below.

Started: Jul 20, 2026, 07:06 PM UTC
Resolved: Sep 03, 2026, 10:59 PM UTC
Duration: 45d 3h
Detected by Pingoru: Jul 20, 2026, 07:06 PM UTC

Affected components

Vault CRMVCRM-US PRODVV1-4000VV1-4003VV1-4005VV1-4008VV1-4011VV1-4013VV1-4017VV1-4018

Update timeline

investigating Sep 05, 2026, 01:00 AM UTC

Veeva Maintenance Notification Veeva Vault is scheduled to roll over the signing certificate used to sign SAML Single Sign-on requests and Spark Messaging connections. There is no expected downtime however user logins may be affected if proper action is not taken. IMPORTANT At the end of the testing period on July 31, 2026, at 6:00 pm PT, all SAML Profiles of all Vault Domains are automatically switched to the new SAML certificate. If there is an issue, the old certificate can be reinstated until September 4, 2026, at 6:00 pm PT, when we will automatically switch all profiles to the new certificate (with no possible rollback to the old certificate). Additional details and guidance can be found in Vault Help. Changes to dates or times will be posted to Trust. If you have further questions, please submit a ticket with Veeva Product Support.