Veeva experienced a major incident on April 1, 2026 affecting Veeva CRM and US Region and 1 more component, lasting 13h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Veeva CRMUS RegionCRM-03CRM-04CRM-05CRM-06CRM-08CRM-10EU RegionCRM-20
Update timeline
- identified Apr 01, 2026, 11:15 AM UTC
Veeva CRM team has noticed that users are receiving errors trying to access MyInsight reports in sandbox orgs. Engineering is investigating the issue. We have also escalated the matter with Salesforce.
- identified Apr 01, 2026, 04:56 PM UTC
Salesforce has identified the issue and their engineering team is investigating.
- identified Apr 01, 2026, 10:58 PM UTC
Veeva Engineering team has developed a workaround to mitigate the service disruption caused by a recent change on the Salesforce platform. The fix will be deployed shortly.
- resolved Apr 02, 2026, 12:37 AM UTC
Fix has been deployed.