Veeva incident

Vault CRM Veeva AI Outage - US Region

Major Resolved View vendor source →

Veeva experienced a major incident on March 30, 2026 affecting Vault CRM and VCRM-US PROD and 1 more component, lasting 6h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2026, 04:12 PM UTC
Resolved
Mar 30, 2026, 10:28 PM UTC
Duration
6h 16m
Detected by Pingoru
Mar 30, 2026, 04:12 PM UTC

Affected components

Vault CRMVCRM-US PRODVV1-4000VV1-4003VV1-4005VV1-4008VV1-4011VV1-4013VV1-4017VV1-4018

Update timeline

  1. identified Mar 30, 2026, 04:12 PM UTC

    We are currently investigating reports of intermittent performance issues affecting Veeva AI within Vault CRM. This behavior is linked to an ongoing service disruption with our upstream provider, AWS Bedrock.

  2. resolved Mar 30, 2026, 10:28 PM UTC

    Incident has been resolved.