Veeva experienced a major incident on May 19, 2026 affecting VV1-4016 and VV1-4002 and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
VV1-4016VV1-4002VV1-4004VCRM-US PRODVCRM-US SBXVV1-4000VV1-1167VV1-4001VV1-4003VV1-4002
Update timeline
- investigating May 19, 2026, 03:49 PM UTC
We are currently investigating intermittent issues affecting AI related services hosted in the AWS US region. Some customers may experience degraded performance or temporary disruptions. Our team is actively monitoring the situation and working to minimize impact. We will provide updates as more information becomes available.
- resolved May 19, 2026, 06:20 PM UTC
AWS has confirmed recovery for their AI services in the AWS US Region. Customers should now see Vault CRM AI products operating normally.