Veeva incident

Veeva CRM MC Service Degradation on MC-01

Major Resolved View vendor source →

Veeva experienced a major incident on April 21, 2026 affecting Veeva MultiChannel & Integrations and MC-01, lasting 5h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 04:09 PM UTC
Resolved
Apr 21, 2026, 09:37 PM UTC
Duration
5h 28m
Detected by Pingoru
Apr 21, 2026, 04:09 PM UTC

Affected components

Veeva MultiChannel & IntegrationsMC-01

Update timeline

  1. investigating Apr 21, 2026, 04:09 PM UTC

    The MC-01 issue has reappeared. Admin, Content users, Align integration and Network integration are impacted. Normal CRM user activity should be unaffected. The engineering team is working on a resolution.

  2. investigating Apr 21, 2026, 04:52 PM UTC

    MC-01 is running as expected. We will keep this degradation open while we continue investigating and ensure the fix is stable.

  3. resolved Apr 21, 2026, 09:37 PM UTC

    MC-01 is back to full functionality. As the servers recovered, some users may have still experienced intermittent issues.