Veeva experienced a major incident on September 2, 2026 affecting Vault-US PODs and Vault-US PODs and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Vault-US PODsVault-US PODsVeeva VaultVeeva VaultVault-US PODsVeeva VaultVeeva VaultVault-US PODsVV1-11Vault-US PODs
Update timeline
- identified Sep 02, 2026, 02:50 PM UTC
Veeva Vault POD VV1-11 is currently experiencing a service disruption. Veeva engineering teams are working to return the service to normal as quickly as possible. Users may have experienced issues related to document and object record loading in Vault up until 9:35 AM PDT following the resolution of the outage. But that issue is also resolved now.
- resolved Sep 02, 2026, 03:15 PM UTC
Affected Veeva Vault PODs are now fully available with all services operating normally.