Ricoh CPA Disruption for new installs/reinstalls

Update timeline

1. investigating Feb 10, 2026, 05:42 AM UTC

   For customers based in EMEA and APAC regions, we are aware of a potential issue impacting those who utilize the Control Panel Application (CPA) on Ricoh devices. Customers with auto updates enabled, or those manually updating Ricoh CPAs, may experience degraded or interrupted performance. We are working to mitigate further impact.

2. identified Feb 10, 2026, 09:58 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Feb 11, 2026, 02:26 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Feb 11, 2026, 02:27 PM UTC

   We are continuing to work on a fix for this issue.

5. monitoring Feb 11, 2026, 11:48 PM UTC

   A fix has been implemented in our APAC and EMEA regions. Fix for North America region will be in the maintenance release planned for next week

6. resolved Feb 12, 2026, 08:40 PM UTC

   This incident has been resolved.

7. postmortem Feb 16, 2026, 12:42 AM UTC

   **Ricoh Control Panel Application Service Disruption** ‌ **Issue Summary:** On February 9, 2026, the Control Panel Application \(CPA\) failed to come back online following a scheduled service update, resulting in a loss of CPA functionality on affected Ricoh multifunction printers. Users were unable to access scan-to-email, scan-to-network, and other embedded features. **Root Cause:** The scheduled service update included an upgrade to the Ricoh SDK which required reinstallation of the CPA on all devices. However, the Ricoh-provided access token, which is necessary for the automated reinstallation process, expired on February 9, 2026, coinciding with the deployment window. Without a valid access token, the automated reinstallation process failed, leaving the CPA in a non-functional state. **Resolution:** Our engineering team immediately contacted Ricoh to request token renewal. Once the new access token was provisioned, we generated an emergency patch to deploy the fix to all customers. This patch restored CPA service to affected printers after deployment was completed. **Mitigation:** To prevent recurrence of this issue, the Ricoh access token expiration date has been documented in our maintenance calendar with automated alerts set for 30 days and 7 days prior to expiration. This will ensure tokens are renewed proactively and that similar authentication-related disruptions are identified prior to any production updates. **Conclusion:** We understand that the loss of CPA functionality significantly impacts daily operations, and we sincerely apologize for this service disruption. This incident has highlighted gaps in our credential lifecycle management process. The preventative measures outlined above will ensure proactive token renewal going forward. We remain committed to continuous improvement of our printer integration services and delivering the reliable performance you expect from Vasion.